Customization: | Available |
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Laser Visibility: | Invisible |
Applicable Material: | Metal |
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We offer a three-year warranty maintenance policy for the entire machine. During the warranty period, if any parts are damaged due to the machine's own reasons, we will provide you with free parts for replacement.
Machine lifetime free maintenance and free software updates. If you need it, our engineers can provide technical support on-site in your country. Before the machine is shipped, we will provide you with comprehensive instructional videos.
7 * 24-hour service, whether on weekdays or weekends, upon receiving a fault report, respond within 10 minutes through online chat, phone, fax, or email, and find the cause of the fault within 60 minutes.
We provide lifelong free technical support, machine installation, drawing and programming, machine operation, machine maintenance, and lifelong after-sales solutions for our customers.
1.Are you a factory or a trading company?
We are a factory with an export license.
2.Can you do OEM?
Yes, We have been cooperating with many trading companies and OEM manufacturing for few years.
3. What is after-sales service?
We have 17 years of after-sales service experience. No matter what problems your machine has we will respond within 10 minutes and solve them within 2 hours. The entire machine comes with a 3-year warranty and technical support is provided through phone, email, WhatsApp, and Skype
4.How to choose the appropriate machine?
You can tell us about the material, size, and machine function requirements of the workpiece. We can recommend the most suitable machine based on our experience.
5.Do you have installation and equipment debugging services?
Yes,we do. The machine has been installed and debugged before leaving the factory. After receiving the machine, you can use it directly. We provide a complete and free operation manual and instructional video and as well as we can also have our technical personnel go to your country to install and debug the machine.
6.Can the machine be customized according to my requirements?
Yes,customization is possible. We have a professional team with professional experience. Our goal is to satisfy our customers.
7.Can I process a sample video to confirm the machine's functionality?
Yes you only need to provide drawings or photos, and we can provide you with free processing samples and recording videos.
8. What are the payment methods?
There are two payment methods.
(1)T/T refers to international bank transfers. 50% deposit, then we start to produce machines for you. 50% before shipment convenient and fast.